Returns & Cancellations
We will replace or refund customer for any bottle of wine that is damaged, flawed or otherwise deemed to be unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to store at carrwinery dot com to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at 805-965-7985 for return instructions.
Any order cancelled within 24 hours of emailed confirmation/receipt may be cancelled without penalty. Please contact store at carrwinery dot com if you need to cancel your order. Any order that has been confirmed by Carr Winery and is cancelled after 24 hours will incur a 15% restocking fee/cancellation fee, unless it has been shipped. If you wish to cancel your order and it is in route to you, please refuse the shipment and we will credit you the cost of the product minus and all shipping charges and a 15% restocking fee.
* Carr Vineyards & Winery is commited to producing high-quality wines and we want to make sure that you are completely satisfied with our products. In the unlikely event that a refund for wine is necessary, please contact the winery at store at carrwinery dot com. *